Exchange, Return & Refund

Dress The Kids Refund & Return Policy

We hope you and your little one love what you ordered! Every piece from Dress The Kid is made with love, care, and attention to detail. But if something doesn’t feel quite right, we’re here to help—fairly and supportively.

📦 RETURN & EXCHANGE CONDITIONS

We accept returns or exchanges only if:

  • The item is unused, unwashed, and in its original condition
  • All original tags, labels, and packaging are intact
  • You raise the return request within 7 days of delivery

🛑 We DO NOT accept returns for:

  • Products purchased during special sales 
  • Customized garments that have been altered
  • Orders where the wrong size was selected by the customer (though exchanges may still be possible—see below)

📸 If your item is damaged, defective, or incorrect, please notify us within 48 hours of delivery with clear images for assessment.

🔁 SIZE & PRODUCT EXCHANGE POLICY

We understand that finding the right size for kids can be tricky. If the size isn’t right, we’re happy to offer a one-time exchange for a different size in the same product, subject to availability.

✔️ One exchange per order (for eligible requests)
✔️ Return shipping charges for all exchanges
✔️ Our team will guide you through the steps

Exchange requests are handled based on stock availability and must meet return condition guidelines.

🚚 RETURN PROCESS

We currently do not offer reverse pickup.

Here’s how to return an item:

  1. Email us at info@dressthekid.com or
  2. WhatsApp us at +91 8925404225 with your Order ID and issue details
  3. We’ll respond with the return address and instructions
    Once we receive and inspect the item, we’ll process your store credit or exchange accordingly

📦 Please ensure the return is securely packed to avoid any transit damage.

💳 REFUNDS & STORE CREDIT

We primarily offer store credit for approved returns, which you can use for any future purchase on our website.

💡 It’s fast, convenient, and lets you reorder whenever you’re ready!

If you’d prefer a monetary refund, just let us know—we’ll accommodate your request after return approval.

  • Refunds will be credited to the original payment method
  • Processing time: 7–10 business days after the item passes quality check

⛔ Note: Original shipping charges (if any) are non-refundable, unless the return is due to our error.

❤️ WHEN IT’S OUR MISTAKE

If you receive:

  • A wrong product
  • A damaged or defective item

We’ll take full responsibility—covering return shipping and ensuring a prompt replacement or full refund. Just reach out to us within 48 hours of delivery, and we’ll fix it without fuss.

❌ ORDER CANCELLATION POLICY

We understand—sometimes you change your mind.

  • To request a cancellation, please WhatsApp us at +91 8925404225 or email info@dressthekid.com with your Order ID.

📦 If the order is already processed or dispatched, we won’t be able to cancel it—but we’re happy to guide you through our return process after delivery, if eligible.

🛍️ Note: Orders placed during special sale events are not eligible for cancellation or change, as they are processed on priority

🧵 Still Have Questions?

We’re here to help every step of the way!
📞 Call or WhatsApp: +918925404225
📧 Email: info@dressthekid.com

We’re parents too—and we know how important it is to get things right.
Thank you for shopping with Dress The Kids